Shipping policy

At Misra, we’re committed to getting your order to you as quickly and safely as possible. Please review our shipping details below:

Processing Time

  • All standard orders are typically processed and shipped witin 1-3 business days from the time your order is confirmed.

Shipping Times

  • Within Europe:
    Shipping typically takes 7-10 business days, depending on the destination.

  • International Orders (Outside Europe):
    Shipping times for international orders can vary, but they generally take between 10-21 business days depending on the destination country.

Please note that these delivery times are estimates and can be affected by customs, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. If you are unsure of the shipping charges, feel free to contact us before placing your order.

Shipping Items Separately

In some cases, items in your order may be shipped separately due to product availability, location, or size. This means that you may receive multiple packages for a single order. You will receive tracking information for each shipment, so you can monitor all items in your order.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number(s) and a link to track your package(s). If you do not receive this information or have trouble tracking your order, please contact us at [email address].

Customs & Import Duties

For international orders, you may be subject to customs fees, import duties, and taxes. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check with your local customs office for more information.

Delays

While we make every effort to ensure timely delivery, there may be occasional delays beyond our control, such as customs clearance or postal service disruptions. We will keep you updated if any delays occur.

Lost or Damaged Items

If your package is lost or arrives damaged, please contact us within 7 days of receiving your order, and we will do our best to resolve the issue.